<
communications> (IVR) <
communications> A
telecommunications
system, prevelant with
PBX and
voice mail systems, that
uses a prerecorded database of voice messages to present
options to a user, typically over telephone lines. User input
is retrieved via
DTMF tone key presses.
When used in conjunction with
voice mail, for example, these
systems typically allow users to store, retrieve, and route
messages, as well as interact with an underlying
database
server which may allow for automated transactions and {data
processing}.
(15 Sept 1997)
(1997-09-21)